Covered:

- One full-time specialist working up to 8 hours a day, 40 hours a week.

- Customer Service consultation

- Support Management

- Holiday hours

- Dayshift or Nightshift

- Equipment used by specialist to perform customer service

(PC, external keyboard and mouse, 2nd monitor)

- All specialist administrative costs

Not covered:

- Overtime

- Helpdesk platform(s)

- Equipment not needed to perform customer service

Any hours worked by a specialist (under your strict permission) over 8 hours in a day or over 40 hours in a week, we will charge an additional $15.57/hour.

How do we get this figure?

- 40 hour week X 52 weeks = 2,080 hour year

- 2,080 hour year / 12 months = 173.33 hour months

- $1,800 / 173.33 = $10.38/hour

- Over time is 1.5 hourly rate = $10.38 X 1.5 = $15.57

Unfortunately, we do not offer discounts based on volume, sorry for the disappointing news.

Because we have your company in mind, we do not offer part-time specialists.

Dedicated Full-Time Benefits:

- 100% focused on mastering your company's policies, procedures, and culture.

- Increased cohesion with your team

- Hassle-free schedule to meet your needs

- Lower costs